Privacy Policy

Effective Date: 29 August 2026

At Grades Hardwoods, we respect your privacy and are committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit a form, request information, or schedule a consultation with us.

Information We Collect

When you interact with our website or contact us, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Property or project information

  • Information about your hardwood flooring needs

  • Appointment and scheduling information

  • Information you voluntarily provide through forms, emails, or consultations

We may also automatically collect certain information about how you use our website, such as your IP address, browser type, device information, pages visited, and general website activity.

How We Use Your Information

We may use the information you provide to:

  • Respond to your questions and requests

  • Learn more about your flooring project

  • Schedule and manage consultations

  • Send requested resources, such as our Natural Oil Finish Guide

  • Communicate with you about your project

  • Provide estimates, recommendations, or other requested services

  • Improve our website, services, and customer experience

  • Send occasional marketing communications when permitted by law

We do not sell your personal information.

Appointments and Communications

When you schedule a consultation, we may use the information you provide to arrange and communicate with you about your appointment.

Consultations may be conducted through Google Meet. Your meeting link will be sent to the email address you provide when booking.

Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to understand how visitors use our website and to improve our marketing and website experience.

These technologies may collect information such as pages visited, interactions with the website, and general visitor activity.

How We Protect Your Information

We take reasonable measures to protect the personal information you provide to us. However, no website, online form, or electronic transmission can be guaranteed to be completely secure.

Third-Party Services

We may use trusted third-party platforms to operate our website, manage forms, schedule appointments, send emails, process communications, and analyze website activity.

These third-party services may process information according to their own privacy policies and terms.

Your Choices

You may choose not to provide certain information. However, some information may be necessary for us to respond to your request, provide a resource, or schedule a consultation.

If you receive marketing emails from us, you may unsubscribe using the unsubscribe option included in the email.

You may also contact us to request information about the personal information we may have collected about you, subject to applicable law.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Grades Hardwoods through the contact information provided on our website.

Grades Hardwoods
1105 Tryon Village Dr, Ste 303-1037, Cary, NC 27518
[email protected]
919-336-1562